Frequently Asked Questions
Fireplace service varies in cost depending on the time and complexity of the fireplace unit. Our basic rates are: $180 for the first half hour, $70 every additional half hour.
Yes. Our technicians are very knowledgeable and they are constantly learning new information from training classes. They stay up to date on the latest technologies and trends of the hearth industries.
Our trained technicians conduct an inspection of your fireplace, including the cleaning and freshening up of logs, as well as a thermo-couple inspection for proper operation. Our technicians will also inspect your gas pressure, pilot light, safety switches, air intake and exhaust, test valve assembly for leaks, and bricks for cracks and condensation. If you need your fireplace fixed, they can also come out and figure out the cause of the issue as well as order parts to fix the issue.
No, every fireplace is different. Depending on the make and model number of the fireplace, that determines what parts it needs.
The make and model number of your fireplace is typically located on a metal tag located in your fireplace. To watch a video on where to locate this metal tag, click here. If you have a masonry wood burning fireplace, but have gas logs, your logs will have a tag with their make and model number.
During the Fall and Winter months, there is a much greater demand for fireplace maintenance as more people are using their fireplaces. Due to this demand, fireplace service calls are usually booked out more in advance in comparison to warmer months.
We recommend you call for a fireplace service during the summer months. If you have your fireplace serviced in the summer, you are guaranteed to beat the rush of the Fall and Winter months and you will enjoy piece of mind knowing that your fireplace will be working correctly come Fall.
Your fireplace should be serviced on an annual basis.